Business Analyst.
Customer account remediations
The challenge
In line with MiFID regulatory requirements, the entity needed to control and maintain up-to-date regulatory information and documentation for all its accounts held by both individuals and legal entities.
The strategy
After analyzing the volume and urgency of reviewing and remediating existing accounts and maintaining new accounts in the future, ARENA Financial Tech has developed an agile and detailed working method with a multidisciplinary team that, in collaboration with the Customer Operational Control department, can take on the management of the entity’s customer account remediations.
We are ARENA Financial Tech
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The results
By outsourcing this service, we have been able to establish workflows that ensure our customer database is accurate, up-to-date, and complete. In addition to cost savings, this has increased the organization’s peace of mind by reducing regulatory risk.
