Business Analyst.
Customer account remediations
The challenge
MAPFRE investment, in line with MiFID regulatory requirements, needs to control and maintain up-to-date regulatory information and documentation for all its accounts held by individual and corporate clients.
The strategy
After analysing the volume and urgency of reviewing and remediating existing accounts and maintaining new accounts in the future, ARENA Financial Tech has developed an agile and detailed working method with a multidisciplinary team that, in collaboration with MAPFRE Inversión’s Customer Operational Control department, can take on the management of the entity’s customer account remediations.
We are ARENA Financial Tech
Don't dream of success. Let's work together to achieve it.
The results
By outsourcing this service, we have been able to establish workflows that ensure our customer database is accurate, up to date and complete. As well as saving costs, this has increased the organisation’s peace of mind by reducing regulatory risk.
